TERMS & CONDITIONS

The websites www.celestino.gr and www.celestinofashion.com are the online store for the exhibition and distribution of products and services via the Internet of the Greek company CRISTORE SA. VAT: EL800809731, ATHENS CHAMBER OF COMMERCE AND INDUSTRY ID: 141608301000, located at 17 Philadelfias Avenue, 13674, Acharnes, Greece. Before entering the online store and browsing our website, we invite you to consult the following terms and conditions, which apply specifically to the use of the CRISTORE SA online store, located at www.celestino.gr , www.celestinofashion.com. Ensure that you agree with the following terms and conditions since further use and browsing of the above website www.celestino.gr , www.celestinofashion.com implies your explicit and unconditional consent and agreement with them.

1. Terms

CRISTORE SA reserves the right to unilaterally modify or update these terms and conditions of transactions made through its online store, according to its needs and transactional customs. CRISTORE SA undertakes the obligation to inform the users about any modifications and any changes, through the website of this online store. It is clarified that changing terms does not cover orders which you have already placed.

2. Provided Information & Products

CRISTORE SA is committed to the completeness and validity of the information provided on its website www.celestino.gr , www.celestinofashion.com, both regarding the existence of the essential characteristics described for each product it has, and for the accuracy of the data concerning the services provided by the CRISTORE SA online store, subject to any technical or typographical errors that have escaped attention or occurred involuntarily or due to any website downtimes due to force majeure.

3. Limitation of Liability

CRISTORE SA cannot guarantee the availability of the products but guarantees timely information to the final consumers about their unavailability. CRISTORE SA is responsible only for deceit and gross negligence, in case of delay in the delivery of ordered products and for information it provides or services it offers through its website. The CRISTORE SA online store is not responsible for any technical problems that users may encounter when they attempt to access the website and during that access and are related to the operation or compatibility of their own infrastructure with the use of the website. Also, CRISTORE SA is not responsible for acts or omissions of third parties and particularly unauthorized third-party interventions in products and/or services and/or information available through it.

4. Intellectual Property Rights

The website www.celestino.gr , www.celestinofashion.com is the official website of CRISTORE SA. All content of the websites, posted by CRISTORE SA, including images, graphics, photographs, designs, texts, provided services and products are the intellectual property of CRISTORE SA and are protected according to the relevant provisions of Greek law, European law, and international conventions. Any reproduction, recording, and mechanical reproduction, distribution, transfer, downloading, processing, resale, creation of derivative work, or misleading the public about the real provider of the website content is prohibited. Any reproduction, republication, uploading, announcement, dissemination or transmission or any other use of the content in any way or means for commercial or other purposes is permitted only following the prior written permission of CRISTORE SA or any other legal holder of the above intellectual rights. The names, images, logos, and distinctive features representing CRISTORE SA and/or its online store and/or third parties contracted with them as well as their products or services, are exclusive trademarks and distinctive features of CRISTORE SA and/or www.celestino.gr , www.celestinofashion.com and/or the above third parties and are protected by Greek, community and international laws about trademarks, industrial and intellectual property, and unfair competition. In any case, their appearance and exposure on the websites www.celestino.gr , www.celestinofashion.com should in no way be construed as a transfer or assignment of a license or right to use them.

5. User Obligations

Users of the websites www.celestino.gr , www.celestinofashion.com and CRISTORE SA online store accept that they will not send, publish, email or otherwise transmit any content that is illegal, harmful, threatening, offensive, annoying, slanderous, defamatory, vulgar, obscene, libelous, constituting a violation of someone else's privacy, showing empathy, or expressing racial, national, or other discrimination, may cause harm to minors in any way, is not entitled to be transmitted according to the law or contractual or management relationships (such as internal information, proprietary and confidential information acquired or disclosed as part of employment relationships or covered in confidentiality agreements), violates any patent, trademark, trade secret, copyright or other proprietary rights of third parties, contains software viruses or any other codes, files, or programs designed to interrupt, cause harm, destruction or hinder the operation of any software or computer hardware, deliberately or unintentionally violates applicable Greek and Community legislation and its provisions, may harass third parties in any way and any content is used for collection or storage of personal data of users.

6. Transaction Confidentiality

Maintaining confidentiality is taken as granted. The same basic principles that govern traditional transactions apply in the case of e-commerce. All information transmitted by the user/member to CRISTORE SA is confidential and CRISTORE SA has taken all necessary measures to use them only to the extent necessary in the context of the services provided. CRISTORE SA does not disclose customer and transaction details unless it has written authorization from you, or this is required by a judicial decision or decision of another public authority. In case CRISTORE SA uses third parties to support its systems, it takes care to secure confidentiality. For your own security, you should also handle all information provided through the service as confidential and not make any disclosure to third parties.

7. Transaction Security

CRISTORE SA recognizes the importance of the security of Your Personal Data and your electronic transactions and takes all necessary measures, applying the most modern and advanced methods (SSL. 2048-bit RSA), to ensure your maximum possible security. All information related to your personal data and transactions is secure and confidential. The security of the CRISTORE SA online store is achieved through the following method: For your identification your e-mail or your mobile phone are used in combination with your personal secret security code (password), ensuring a secure access to your personal data. You are given the opportunity to change the Personal Secret Security Code (password) and your e-mail address as often as you wish. The only one who has access to your data is you through the above codes and you are exclusively responsible for maintaining their secrecy and concealment from third parties. In case of loss or leakage, you must immediately notify us, otherwise the CRISTORE SA online store is not responsible for the use of the secret code by an unauthorized person. We recommend, for security reasons, changing your password at regular intervals and avoiding using the same and easily traceable codes (e.g. date of birth). We also suggest that you use a combination of letters, numbers, and symbols when setting-up a password.

Payment by credit/debit card or PayPal is a completely safe payment method for our customers. CRISTORE SA will never have knowledge of your card information or your account.

For payments, you are redirected to the environment of Viva Wallet or respectively to the PayPal website and CRISTORE SA does not encounter the details and data of your credit/debit card in any case. These details are transferred by you using an encrypted connection to the environment of Viva Wallet or PayPal through their secure transaction systems.

In the case of Klarna payments and during the checkout process we may provide Klarna with your personal data, such as contact and transaction details, so Klarna can assess whether you qualify for their payment methods and to tailor these payment methods for you. Your personal data is processed in accordance with Klarna's privacy policy.

8. Personal Data Protection

The processing of personal data is carried out in accordance with the provisions of the General Regulation on Personal Data Protection (GDPR 2016/679), any more specific national and European legislation for certain areas, the current Greek legislation on the protection of personal data, as well as for the protection of personal data and private life in the field of electronic communications (Law 3471/2006, as applicable) and the decisions of the Personal Data Protection Authority (APDPA). Detailed information regarding how we process personal data through the online store and the rights provided to you by law, you will find in the Privacy Policy of the Website.

9. Account Creation

When using our website, you are given the option to register as a member by creating an account. Creating an account allows you to implement certain procedures in an easier and faster way, have access to your purchase history and more options in managing your orders and returns, keep in touch with our company and receive updates regarding tips, offers as well as grants you access to privileges and benefits.

To register and create your account for the first time, you will need to enter your mobile phone number, your e-mail address (e-mail), and register a password for your login to the account. During the above registration, a confirmation code will be sent to your mobile phone for security reasons to complete the registration process. You can edit your account details at any time. If you want to delete your account, send your request to privacy@celestino.gr.

10. Purchasing Products

To facilitate product search, we have divided our products into main categories. Each category has relevant filters which help you to narrow down your search easily and quickly. CRISTORE SA makes every effort to provide high-quality services. However, cases of errors in prices and secondary product features cannot be excluded, and it cannot be guaranteed that there will be no interruptions in the operation of the website or "human" errors during the updating/listing of the price of a product. For the safety and effectiveness of your purchases and for any comments or observations you want to address to us, if you find that a product is offered at an unusually low or high price compared to its market value, before proceeding with the order, please contact the Customer Service Department at +302122144444 or via the website's contact form, www.celestino.gr/contact

You can make purchases either using your account or as a guest. The website also gives you the option to register and create an account before entering an order.

When ordering products, you must enter certain information concerning your transaction with us. Mandatory and necessary details for each transaction are your full name, a mobile phone number (in case we need to communicate with you directly), address (street, city, postal code), the delivery address of the order, and the invoicing type.

Upon completion of your order entry, you will receive an automated email which will mention the details of your order. All orders are subject to our acceptance, and such acceptance will be confirmed by sending an email with your receipt attached as a PDF file as well as shipping, order, and delivery address information. No contract between us and you regarding any products shall be considered to have been formed, except only when your order is expressly accepted by us.

Generally, and in case there is any pending issue with your order, we will send a corresponding email. Alternatively, we will contact you at the phone numbers you have given us during registration or when placing the order on our site. We ask you to ensure that these emails can reach you and to keep them throughout the duration of our transaction. It is your obligation, in case you do not receive the related emails, according to the general terms governing our transactions, to inform us without delay.

11. Order Cancellation

You have the option to cancel your order at any time until you receive the confirmation email of its acceptance. Visit the "My Account" section or the corresponding link from your order email, choose "Order Cancellation". If your order has already been executed but you wish to cancel it, call us at +302122144444, and we will immediately inform you about all your options.

12. Payment Methods

1. Payment via Viva Wallet (debit/credit card/ ApplePay/ G-Pay/ IRIS payments)

   Our online store www.celestino.gr, www.celestinofashion.com collaborates with Viva Wallet for debit/credit card payment services. Credit card payment is a completely safe method for our customers. CRISTORE SA will never have knowledge of your card or account information. For order payments, CRISTORE SA will never gain access to your card details and data in any case. This information is transferred by you using an encrypted connection to the bank through the bank's secure transaction systems. If you choose to pay by credit or debit card, you must be present at the receipt of your order with your credit/debit card and your ID. In this case, receiving the order by a third party is not allowed. The same applies if you order on behalf of a company. In this case, only a corporate card is valid, and the recipient's name must appear on the card. Upon placing an order, the purchase agreement is made after your payment transfer is completed. Credit cards are subject to validity checks and approval by your card issuer. If your card issuer does not approve the payment, we are not responsible for any delay or non-delivery of your order.

2. Payment via PayPal

   Our online store www.celestino.gr, www.celestinofashion.com collaborates with PayPal. Payments made through PayPal are a completely safe method for our customers. CRISTORE SA will never have knowledge of your card or account information. For order payments, CRISTORE SA will never gain access to your card details and data in any case. If you choose to pay via PayPal, you must be present at the receipt of your order with your ID. In this case, receiving the order by a third party is not allowed. The same applies if you order on behalf of a company.

3. Payment by Cash on Delivery

   Choosing this payment method may incur additional costs beyond shipping expenses, according to the company's policy. In any case, this charge will be known to you during the order process and always before you finally place it. According to current legislation, the cash on delivery payment method is available up to a total order value of 500€. The company reserves the right to exclude users from the cash on delivery service as a protective measure against abusive actions, particularly when they systematically refuse to receive their orders.

4. Use of Credit Balance

   If there is an available credit balance in your account at the time of your order, it will be used preferentially and until it is exhausted as a payment method. If part of the value remains pending, you will have the option to choose any other available payment method for its payment.

5. Payment with Klarna

   The new smart payment method. 3 interest-free installments, without a credit card, with Klarna. Learn more here

13. Delivery

During the purchase process, you will have the option to choose a shipping method for your order. You can find out all the details of each selected process and the related charges here. You can track the progress of your order at the "My Account" link and then "Order History" as well as in the confirmation email you will receive from us by clicking the related link "track your order". Unless exceptional circumstances prevail, we will strive by every means possible to fulfill your order for the products listed in the Shipping Confirmation. Delivery will be made by the specified date in the Shipping Confirmation or, if no date is set, within the estimated time shown when choosing the shipping method. In any case, delivery will be made no later than 30 days from the date of the Order Confirmation. However, delays may occur due to changing the order upon your request, due to the delivery area, or due to unforeseen circumstances. If for any reason we cannot deliver on time, we will notify you and offer you the option either to accept a new delivery date or to cancel the order with a full refund. We note that deliveries are not made on Sundays and public holidays. According to these Terms, "delivery" is considered to have occurred when you or a third party you have designated (other than the carrier) take physical possession or control of the products, confirmed by signing the receipt at the agreed address.

14. Inability to Deliver

If it is impossible to deliver your order, we will try to place your package in a safe place. We will also leave a note with instructions on where your order is and how you can retrieve it. If you cannot be at the delivery location at the specified time, please contact us to arrange a new delivery date. If your order is not received within 15 days from the day it is available for delivery and this is not due to our fault, we will assume that you wish to cancel the agreement between us. This agreement will be considered as terminated, and we will refund any amounts you have paid, including delivery costs (excluding additional costs for delivery in case you choose a method other than the most economical one we offer). The refund will be made within 14 days from the date of termination of the contract. We note that any additional transportation costs due to the termination of the contract may further burden you.

15. Withdrawal / Return – Product Replacement

According to the rights provided by consumer protection legislation, you can withdraw from the product purchase contract without stating reasons and without any charge (provided you follow the return process we offer and as described below) within a 14-calendar-day deadline. This deadline ends after the lapse of 14 calendar days from the day you or a third party you have designated, other than the carrier, took physical possession of the products, or the last product, in the case of ordering multiple products with one order and delivered separately. The right of withdrawal cannot be exercised when the relevant purchase concerns the following products: (a) sealed products which are not suitable for return for health protection or hygiene reasons and which have been unsealed after delivery, (b) products customized according to your needs. Our website clearly indicates products that cannot be returned. Additionally, the products intended for return must be in the condition they were received, complete and undamaged, special markings (tags/barcode) must not have been removed, and their packaging must be the one that normally accompanies the product and be in excellent condition, along with the original purchase receipt and all documents accompanying the product. To exercise the right of legal withdrawal, you can either inform the Company by mail at the address mentioned in the preamble or by e-mail at contact@celestino.gr, about your decision to withdraw from this Contract explicitly (e.g., by sending a letter by post). You can also use the withdrawal form appearing in the Appendix attached below, though this is not mandatory. To timely withdraw, you only need to send your communication regarding the exercise of the right of withdrawal before the withdrawal deadline expires. After we receive the returned product, we will examine it and inform you whether you are entitled to a refund, providing you the choice between creating a credit balance, a new order, or a refund of the amount with a payment method you will indicate. The refund will be made by us without unjustified delay and in any case within 14 calendar days from the day we were informed of your withdrawal and will include every payment we have received, including delivery costs (except for any additional delivery expenses that arise because you chose a delivery method other than the cheapest one we offer). In case of returning a product through a courier company other than the one we collaborate with without having prepaid the transportation cost, we explicitly point out that the return will not be accepted and the withdrawal process will not be considered valid, regardless of whether we have been informed about it in any way.

In addition to the above right of legal withdrawal, you have the right to return the entire order or part of it within 30 calendar days from the order shipment confirmation date. This right applies to the same products that can be returned with legal withdrawal, as provided above. However, it is noted that our website may mention certain additional products for which contractual withdrawal is not allowed, while legal withdrawal is possible within 14 days of receiving the product. The exercise of the right of contractual withdrawal is done in the same way as provided above for legal withdrawal. If your intention is to exercise the right of legal withdrawal but you failed to inform us within the 14-calendar-day deadline, the product return may be accepted as contractual withdrawal, provided the above 30-day deadline is met and all other conditions for valid withdrawal are fulfilled. Your request for contractual withdrawal is subject to approval by our company. The conditions mentioned above about the perfect condition of the returned product, exactly as you received it, apply. If the withdrawal is approved, you will be given the option to choose regarding the refund of the order value (account credit, new order, money refund); however, it is clarified that shipping costs of the product will not be included in the refunded amount. Additionally, if you choose a return procedure other than the one we offer and described above regarding legal withdrawal, you will be charged with the return cost. In any case, if it is found that not all the conditions are met or the appropriate procedure for exercising the right of contractual withdrawal is not followed, the return of the product will not be accepted and you will be charged with any cost that arises or we are forced to cover due to the inappropriate application of the withdrawal process. It is explicitly noted that during the examination of each request for contractual withdrawal, any previous and repeated attempts of abusive exercise of the right of withdrawal and circumvention of the appropriate procedures and conditions to the detriment of our company will be taken into account. Such a history of potential abusive behavior on your part may lead to the exclusion of the possibility of further exercising the right of contractual withdrawal, either by appropriate interventions in the systems of our website or by any other measure deemed necessary.

You can find out about the available methods & Return Instructions by clicking here

16. Returns of Defective Products

You have the right to return the products you purchased and request their replacement in all cases where: a) products other or substantially different from those you ordered were delivered to you, b) there was a defect in the product. To exercise the above right, you must contact us at 212 214 4444 and contact@celestino.gr. During our communication, you will be asked to describe the product and its defect in detail, and subsequently, you will receive instructions from us for further actions. The product must be returned with the original purchase receipt, in excellent condition and with the packaging and documents that accompanied the product, for us to examine it. When the return of the product is completed, we will inform you if you are entitled to a refund or replacement (depending on the case). The refund will be made within 14 calendar days from the day we confirmed that you are entitled to a refund or product replacement. In the case of a refund, the amount paid will cover, in addition to the total value of the product, the shipping costs as well as the cost for returning the product and will be credited to your digital wallet in your account. It is noted that you retain all consumer rights offered by applicable law.

17. Force Majeure Events

The Company is not liable for failure or delay in fulfilling the obligations it undertakes through each Contract, if this results from events beyond its control, defining them as Force Majeure Events. These cases include (but are not limited to) the following:

A. Strikes, lockouts, or other labor disputes.

B. Civil unrest, uprisings, invasions, terrorist attacks or threats of such actions, war or war preparation states.

C. Natural disasters such as fires, explosions, storms, floods, earthquakes, subsidence, epidemics.

D. Difficulties or inability to use transport means such as railways, ships, airplanes, vehicles, and other means of transport.

E. Difficulties or inability to use public or private telecommunication networks.

F. Acts, legislations, regulations, or governmental restrictions.

G. Malfunctions or accidents in shipping and postal services or other means of transport.

The fulfillment of our obligations will be suspended for the duration of the Force Majeure Event and the time for their fulfillment will be extended accordingly. We will always make reasonable efforts to end the Force Majeure Event or to find solutions to mitigate its consequences.

18. Law and Jurisdiction

The use of our website as well as the Contracts for the purchase of products through it are governed by Greek law. Any dispute arising from or related to the use of the website or the said Contracts, is subject to the non-exclusive jurisdiction of the Greek courts. If you enter a contract as a consumer, this clause does not affect your legal rights in any way.

19. Alternative Dispute Resolution

According to Directive 2013/11/EU, which was incorporated in Greece by JMD 70330/2015, the possibility of electronic resolution of consumer disputes with the Alternative Dispute Resolution (ADR) procedure is now provided in the entire European Union. If the customer is a consumer (i.e., a natural person acting outside professional capacity) and has any problem with a purchase made from our Website, they can initiate the ADR process through the single EU-wide platform for electronic resolution of disputes (ODR platform), which you can see here.

20. Code of Ethics

The operation of the online store is governed by the current "Code of Ethics," which you can see here.